Tag: adaptability

Let’s talk about the skills required of learning designers, or instructional designers. 

Context makes all the difference. Learning design in a face-to-face University context looks very different from an online instructional designer working in a government department or commercial enterprise.

Roles using generic job titles can differ significantly. There are learning designers who guide academics in their practice (in the way ‘educational developers’ do), and others who interpret how-to notes into a short visually rich interactive screen based experience (more like a UX ‘user experience’ designer). And all points in between.

Job descriptions can be fairly meaningless.

Knowing the needs of the organisation is the best place to start. Knowing the difference between designing a series of courses as part of a University programme that is going to amount to 3,600 hours of student learning differs greatly from taking a manual and putting it into an e-learning unit that takes an hour to work through.

The nature of the organisation also determines the degree of autonomy and responsibility the designer is likely to be given. Turning a manual into e-learning may require no content knowledge at all. Just convert what’s there and you’re good. A course as part of a formal qualification either requires the designer to have some foundation in the discipline or the ability to research, corroborate, validate and extract knowledge,  and establish how best to ‘teach’ that. 

The only commonality across these roles and contexts is the ability to see things through learner’s eyes, whoever that learner is. 

That means empathy is the first key skill.

In the contexts in which I have worked in the last 25 years, the ability to overcome the ‘Curse of Knowledge’, the inability to remember what it means to be a beginner in any area of learning has been key. That means that for me, it has never been about building a team of discipline specialists. It has meant looking to build course teams that include those who possess knowledge and practical experience, and those who act as the ‘first learners’. These first learners, as designers, need to ask the simple questions, the ‘dumb’ questions, to make sure that the level at which we pitch the learning is appropriate.

This may seem obvious to you, but it’s remarkable how many designers are intimidated by specialist knowledge. Faced with a Subject Matter Expert (SME) who is ‘cursed with knowledge’ and who cannot express learning intentions at the appropriate level, a good designer has to cajole, persuade and chorale the learning from the SME.

This means that the ability to listen and ask questions as though a ‘first learner’ is the second key skill.

Designing learning that works within a specific context, say a three hour face-to-face workshop, is unlikely to work in an online form without modification. This means designers need to combine their skills of empathy and listening, of understanding the institutional purpose and the perceptions of the learner, and adapt courseware accordingly.

In the last 18 months many organisations have been forced to learn this lesson the hard way. Faced with the challenge of sustaining learning under pandemic conditions, most have made a reasonable effort of getting it right. Those that held to their core values and listened to the needs of their students and teachers have done better than those that reached for process and systems driven approaches.

A good classroom teacher, with practice, can adapt their delivery from workshop to seminar, from lecture to discussion fora, when timetabling assigns them a different teaching space, learning designers need to adapt the ‘tools’ they use to suit the learning need. Digital tools come and go, upgrades can change the way tools behave significantly. A designer who is an expert at using Rise 360 may move into a role where that tool is not available, or they may use H5P like a pro only to find that their organisation prohibits its use on their platform. A good designer looks past the tool (or space) and can identify the essence of the learning experience and make it engaging.

Being adaptable to the means of communication and associated toolset is the third key skill.

You notice that there is nothing about intellectual skills or the ability to use any particular tool. I am making an assumption that you have at least a bare minimum of digital-literacy, that you have used more than one tool, and that you know what appropriate use looks like in a given context. I am also making the assumption that you are intellectually capable of some level of judgement and analysis. 

Most importantly, I am going to assume that you are, because you have read to the end of this post, sufficiently self-reflective to consider what your skill set is, and what it should or could be. That’s a great start. 

Being a reflective practitioner is the fourth key skill. Arguably, the most important one!

If you are thinking about building a career as a learning designer, of whichever guise, these are the four key foundational skills: being empathic, a listener, adaptable, and reflective.

Photo by Halacious on Unsplash